
Trouble at work?!
Join my FREE Workshop!
Conflict Resolution - The ‘Giraffe’ Way!
Wednesday 23rd April at 1pm (BST)
Are ‘jackals’ disrupting your workplace?!
If you’re a business owner (or working for a business that you love), I imagine that you care about your company’s reputation and are passionate about your work.
That’s why it can feel soul-destroying when you receive negative feedback - either from customers or colleagues.
Hi. I’m Sian.
As a business owner for over sixteen years, I’ve encountered the occasional ‘jackal’ conversation (or three!)
Whilst these have, thankfully, been far-outweighed by the more harmonious interactions, they certainly made a lasting impression on me.
In the earlier days of running my business, I used to take complaints personally. I’m a sensitive soul and would often be crippled with anxiety for days if a customer was less than completely satisfied with my services. And I didn’t have a clue how to handle an unhappy team member.
Back then, I lacked the confidence and the skills to handle ‘tricky’ conversations and, unfortunately, my efforts to defuse a situation often seemed to make it worse!
As you can probably imagine, this resulted in a lot of wasted hours and many sleepless nights!
Fortunately, back in 2016, I discovered nonviolent communication (aka compassionate communication).
That set me on a pathway of training that’s given me the skills to communicate in ways that foster understanding and connection, rather than fanning the flames of disharmony and conflict.
This was a total game-changer for me - both in terms of how I responded to unhappy customers - and in terms of how my responses were received.
Workshop overview
If you’d like to learn how to peacefully resolve disagreements in your business, then join this free workshop when I will share:
The key strategies to avoid when dealing with unhappy customers or colleagues
How to listen so others feel truly heard
How to communicate so others truly hear you
My top tips for handling complaints and restoring harmony to the workplace - that will save everyone time (and money!)
(Hint: if you like giraffes, you’ll LOVE this workshop!)
Comments from people who’ve trained with me:
-
'I came away feeling calm, relaxed, hopeful and empowered.'
-
'I loved the use of the puppets to bring the concepts to life. I can't wait to introduce them to my own children.'
-
'It gave me a different mindset, and a fresh set of tools to help create a more harmonious life.'
-
'I can't believe how much this has shifted my relationship with my children.'