Trouble at work?!

Join my FREE Workshop!

Conflict Resolution - The ‘Giraffe’ Way!

Wednesday 23rd April at 1pm (BST)

Are ‘jackals’ disrupting your workplace?!

If you’re a business owner (or working for a business that you love), I imagine that you care about your company’s reputation and are passionate about your work.

That’s why it can feel soul-destroying when you receive negative feedback - either from customers or colleagues.

Hi. I’m Sian.

As a business owner for over sixteen years, I’ve encountered the occasional ‘jackal’ conversation (or three!)

Whilst these have, thankfully, been far-outweighed by the more harmonious interactions, they certainly made a lasting impression on me.

In the earlier days of running my business, I used to take complaints personally. I’m a sensitive soul and would often be crippled with anxiety for days if a customer was less than completely satisfied with my services. And I didn’t have a clue how to handle an unhappy team member.

Back then, I lacked the confidence and the skills to handle ‘tricky’ conversations and, unfortunately, my efforts to defuse a situation often seemed to make it worse!

As you can probably imagine, this resulted in a lot of wasted hours and many sleepless nights!

Fortunately, back in 2016, I discovered nonviolent communication (aka compassionate communication).

That set me on a pathway of training that’s given me the skills to communicate in ways that foster understanding and connection, rather than fanning the flames of disharmony and conflict.

This was a total game-changer for me - both in terms of how I responded to unhappy customers - and in terms of how my responses were received.

Workshop overview

If you’d like to learn how to peacefully resolve disagreements in your business, then join this free workshop when I will share:

  • The key strategies to avoid when dealing with unhappy customers or colleagues

  • How to listen so others feel truly heard

  • How to communicate so others truly hear you

  • My top tips for handling complaints and restoring harmony to the workplace - that will save everyone time (and money!)

    (Hint: if you like giraffes, you’ll LOVE this workshop!)

Comments from people who’ve trained with me:

  • 'I came away feeling calm, relaxed, hopeful and empowered.'

  • 'I loved the use of the puppets to bring the concepts to life. I can't wait to introduce them to my own children.'

  • 'It gave me a different mindset, and a fresh set of tools to help create a more harmonious life.'

  • 'I can't believe how much this has shifted my relationship with my children.'