Trouble at work?!

Join my FREE Workshop!

Complaints Resolution - The ‘Giraffe’ Way

Tuesday 6th May at 1pm (BST)

Are ‘jackals’ disrupting your business?!

If you’re a business leader (or working for a business that you love), I imagine that you care about your company’s reputation and are passionate about your work.

That’s why it can feel irritating - or even soul-destroying - when you receive negative feedback from customers or colleagues.

If you’d like to learn a different approach to handling complaints so that you can quickly restore peace and harmony to your business, then this workshop is for you - or any member of your team.

Hi. I’m Sian.

As a business owner for over sixteen years, I’ve received the occasional complaint (or three!). Whilst these have, thankfully, been far-outweighed by the more positive feedback, they certainly made a lasting impression on me.

In the earlier days of running my business, I used to take negative comments personally. I’m a sensitive soul and would often be crippled with anxiety for days if an employee was disgruntled or a customer was dissatisfied with our services.

Back then, I lacked the confidence and the skills to handle ‘tricky’ conversations and, unfortunately, my efforts to defuse a situation often seemed to make it worse! As you can probably imagine, this resulted in a lot of wasted hours and many sleepless nights!

Wondering what the puppets have got to do with communication?! Come along to the workshop to find out!

Fortunately, back in 2016, I discovered nonviolent communication (aka compassionate communication).

That set me on a pathway of training that’s given me the skills to communicate in ways that foster understanding and connection, rather than fanning the flames of disharmony and conflict.

This was a total game-changer for me - both in terms of how I responded to unhappy customers or team members - and in terms of how my responses were received.

Curious to find out how compassionate communication can help your business? Then join me on Wednesday 23rd April for this free, online introductory workshop.

Workshop overview

If you’d like to learn how to peacefully resolve complaints and disagreements in your business, then join this free workshop when I will share:

  • The key strategies to avoid when dealing with disgruntled customers or team members

  • How to listen so others feel truly heard

  • How to communicate so others truly hear you

  • My top tips for handling complaints and restoring harmony to the workplace - that will save everyone time (and money!)

    (Hint: if you like giraffes, you’ll LOVE this workshop!)

Comments from people who’ve trained with me:

  • 'I came away feeling calm, relaxed, hopeful and empowered.'

  • 'I loved the use of the puppets to bring the concepts to life.'

  • 'It gave me a different mindset, and a fresh set of tools to help create a more harmonious life.'