Complaints Resolution - The 'Giraffe' Way!
FREE Workshop!
Are jackals ruining your business?!
You know who I mean!
They’re the customers who just never seem to be happy.
They moan and complain, bad-mouth you to potential customers and leave unfair online reviews - which you have no power to remove.
They take up a disproportionate amount of your time…
And leave you feeling fed up, frustrated and drained.
If this sounds familiar, then join this free online workshop where I will share my top tips for resolving complaints…
…so that you can spend more of your valuable time doing the work that you love.
Taking place online: Friday 28th February at 12pm-1.30pm (GMT)
FREE Workshop!
Are jackals ruining your business?!
You know who I mean!
They’re the customers who just never seem to be happy.
They moan and complain, bad-mouth you to potential customers and leave unfair online reviews - which you have no power to remove.
They take up a disproportionate amount of your time…
And leave you feeling fed up, frustrated and drained.
If this sounds familiar, then join this free online workshop where I will share my top tips for resolving complaints…
…so that you can spend more of your valuable time doing the work that you love.
Taking place online: Friday 28th February at 12pm-1.30pm (GMT)
FREE Workshop!
Are jackals ruining your business?!
You know who I mean!
They’re the customers who just never seem to be happy.
They moan and complain, bad-mouth you to potential customers and leave unfair online reviews - which you have no power to remove.
They take up a disproportionate amount of your time…
And leave you feeling fed up, frustrated and drained.
If this sounds familiar, then join this free online workshop where I will share my top tips for resolving complaints…
…so that you can spend more of your valuable time doing the work that you love.
Taking place online: Friday 28th February at 12pm-1.30pm (GMT)
More info:
If you’re a business owner (or working for a business that you love), I imagine that you care about your company’s reputation and are passionate about your work.
That’s why it can feel soul-destroying when you receive negative feedback - especially when it seems unjustified.
As a business owner for over sixteen years, I’ve encountered the occasional ‘jackal’ (or three!)
Whilst these have, thankfully, been far-outweighed by the happier customers, they certainly made a lasting impression on me.
In the earlier days of running my business, I used to take complaints personally. I’m a sensitive soul and would often be crippled with anxiety for days if a customer was less than completely satisfied with my services.
Back then, I lacked the confidence and the skills to handle ‘tricky’ customers and, unfortunately, my efforts to defuse a situation often seemed to either drive them away or cause them to dig their heels in even more firmly!
As you can probably imagine, this resulted in a lot of wasted hours and many sleepless nights!
Fortunately, back in 2016, I discovered nonviolent communication. This set me on a pathway of training that’s given me the skills to communicate in ways that foster understanding and connection, rather than fanning the flames of disharmony and conflict.
This was a total game-changer for me - both in terms of how I responded to unhappy customers - and in terms of how my responses were received.
If you’d like to learn how to peacefully resolve complaints in your business, then join this free workshop when I will share:
The key strategies to avoid when dealing with unhappy customers
How to listen so your customers feel truly heard
How to communicate so your customers truly hear you
My top tips for handling complaints - that will save everyone time (and money!)
(Hint: if you like giraffes, you’ll LOVE this workshop!)
Curious to find out more?! Then join me, live on Friday 28th February at noon (GMT).
Click on the ‘Add to cart’ button above and check out for free.
If you’re curious but can’t make the date, sign up and I’ll send you the recording after the event.